Terms of service
Last updated: June 15, 2026
Overview
This website is operated by Aldenhall, operated by Guanshanhu District Sanxi Trading Firm. Throughout the site, the terms “we”, “us”, and “our” refer to Aldenhall and Guanshanhu District Sanxi Trading Firm.
Aldenhall offers this website, including all information, products, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our website, browsing our products, creating an account, contacting us, or purchasing from us, you agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the website, including browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms of Service carefully before using our website. If you do not agree to these terms, you should not access the website, use our services, or purchase products from us.
Aldenhall is an online dice store specializing in dice sets, polyhedral dice, gemstone dice, resin dice, metal dice, and collectible dice accessories.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have given us consent to allow any of your minor dependents to use this site.
You may not use our products or website for any illegal or unauthorized purpose. You may not, in the use of the service, violate any laws in your jurisdiction, including but not limited to intellectual property, copyright, trademark, consumer protection, and online commerce laws.
You must not transmit any worms, viruses, malware, or any code of a destructive nature.
A breach or violation of any of these Terms may result in immediate termination of your access to our services.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any lawful reason at any time.
You understand that your content, excluding payment information, may be transferred unencrypted and may involve transmission over various networks or changes to conform and adapt to technical requirements of connecting networks or devices.
Payment information is encrypted and processed through secure third-party payment processors. Aldenhall does not directly store your full credit card or debit card information.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, access to the service, or any contact on the website through which the service is provided, without our express written permission.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 - Accuracy, Completeness, and Timeliness of Information
We make reasonable efforts to provide accurate and current information on our website. However, we do not guarantee that all information made available on this site is accurate, complete, or current at all times.
The material on this site is provided for general information and shopping purposes only. Any reliance on the material on this site is at your own risk.
This site may contain historical information. Historical information is provided for reference only and may not be current.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update information except as required by law.
Section 4 - Modifications to Products, Services, and Prices
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue any product, service, feature, or content on our website at any time without notice.
We shall not be liable to you or any third party for any product modification, price change, suspension, or discontinuation of service.
Section 5 - Products and Services
Certain products may be available exclusively online through our website. These products may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy.
We make every reasonable effort to display product colors, materials, sizes, and images as accurately as possible. However, we cannot guarantee that your device screen will display colors or details exactly as they appear in person.
Because dice may be made from resin, metal, gemstone, glass, acrylic, or other materials, natural variations in color, pattern, texture, weight, surface detail, or internal inclusions may occur. These natural or production-related variations are not considered defects unless the product is damaged, incorrect, or materially different from its product description.
We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit product quantities, discontinue products, or update product descriptions at any time.
Any offer for any product or service made on this site is void where prohibited.
Section 6 - Billing and Account Information
We reserve the right to refuse, limit, or cancel any order placed with us. We may limit or cancel quantities purchased per person, per household, per customer account, per payment method, or per shipping address.
If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time the order was placed.
We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, distributors, or accounts engaged in suspicious or fraudulent activity.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our website. You agree to promptly update your account and payment information, including your email address, billing address, shipping address, and payment details, so that we can complete your transactions and contact you as needed.
For more information, please review our Shipping Policy and Return & Refund Policy.
Section 7 - Shipping and Delivery
Shipping times, processing times, delivery estimates, shipping fees, delivery restrictions, and tracking information are described in our Shipping Policy.
Estimated delivery times are provided for reference and may vary due to carrier delays, weather conditions, holidays, address issues, customs processing where applicable, inventory availability, or other circumstances outside our control.
Once a package is handed over to the carrier, delivery timing and tracking updates may be affected by the carrier’s operations.
If your package is delayed, lost, damaged, or marked delivered but not received, please contact us at support@aldenhall.com so we can assist you according to our Shipping Policy and Return & Refund Policy.
Section 8 - Returns, Refunds, and Cancellations
Returns, refunds, exchanges, damaged items, incorrect items, non-returnable products, and cancellations are governed by our Return & Refund Policy.
For approved returns, once the returned item is received, we will inspect it within 1–2 business days. If the return is approved after inspection, the refund will be issued to your original payment method.
Most approved refunds are completed within 5–10 business days after the inspection is approved. This timeframe includes processing time by your bank, credit card company, or payment provider.
Custom, personalized, made-to-order, or specially requested items may not be eligible for return or cancellation once production or customization has started, unless the item arrives damaged, defective, or incorrect.
Section 9 - Optional Third-Party Tools
We may provide you with access to third-party tools, apps, payment services, tracking tools, review tools, analytics tools, or other services over which we do not have full control.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind.
Your use of optional third-party tools is entirely at your own risk and discretion. You should review and understand the terms and privacy policies of the relevant third-party providers before using their services.
Section 10 - Third-Party Links
Certain content, tools, products, or services available through our website may include materials or links from third parties.
Third-party links may direct you to websites or platforms that are not affiliated with us. We are not responsible for reviewing or evaluating the content, accuracy, privacy practices, security, policies, or services of third-party websites.
We are not liable for any harm, loss, or damages related to your use of third-party websites, tools, products, or services.
Section 11 - User Comments, Reviews, and Submissions
If you submit product reviews, photos, comments, feedback, suggestions, ideas, or other materials to us, whether online, by email, through social media, or otherwise, you agree that we may use, edit, copy, publish, translate, distribute, and display such content in connection with our business, website, products, and marketing activities, unless prohibited by applicable law.
You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.
You further agree that your submissions will not contain unlawful, abusive, obscene, misleading, defamatory, harmful, or malicious content, or any virus or malware.
You may not use a false email address, impersonate another person, or mislead us or third parties as to the origin of any comments or submissions.
We reserve the right, but have no obligation, to monitor, edit, or remove content that we determine to be unlawful, offensive, misleading, harmful, or in violation of these Terms.
Section 12 - Personal Information
Your submission of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, disclose, and protect your personal information.
Section 13 - Errors, Inaccuracies, and Omissions
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, product images, pricing, promotions, offers, shipping charges, delivery estimates, availability, or other information.
We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time, including after you have submitted an order.
We undertake no obligation to update, amend, or clarify information on the website except as required by law.
Section 14 - Prohibited Uses
In addition to other prohibitions stated in these Terms, you are prohibited from using the website or its content:
- For any unlawful purpose
- To solicit others to perform or participate in unlawful acts
- To violate any applicable laws, rules, regulations, or ordinances
- To infringe upon or violate our intellectual property rights or the rights of others
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
- To submit false or misleading information
- To upload or transmit viruses, malware, or malicious code
- To collect or track the personal information of others
- To spam, phish, pharm, pretext, spider, crawl, scrape, or engage in similar activities
- For any obscene, abusive, or immoral purpose
- To interfere with or circumvent the security features of the website or related services
- To use our website, products, or content in a way that violates third-party intellectual property rights
We reserve the right to terminate your use of the website or services for violating any prohibited use.
Section 15 - Intellectual Property
All website content, including text, images, product photos, graphics, logos, icons, page design, layout, product descriptions, and other materials, is owned by Aldenhall, licensed to Aldenhall, or used with permission, unless otherwise stated.
You may not copy, reproduce, modify, distribute, display, sell, or exploit any part of our website or content without our prior written permission.
Aldenhall is an independent dice retailer and is not affiliated with, sponsored by, or endorsed by any tabletop game publisher or trademark owner, unless expressly stated.
Section 16 - Disclaimer of Warranties and Limitation of Liability
We do not guarantee, represent, or warrant that your use of our website or services will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from the use of the website or services will be accurate or reliable.
You agree that your use of the website and services is at your sole risk. The website and all products and services delivered through the website are provided “as is” and “as available,” except as expressly stated by us.
To the fullest extent permitted by applicable law, Aldenhall and Guanshanhu District Sanxi Trading Firm shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the website, services, or products purchased through the website.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some limitations may not apply to you. In such cases, our liability shall be limited to the maximum extent permitted by law.
Section 17 - Indemnification
You agree to indemnify, defend, and hold harmless Aldenhall, Guanshanhu District Sanxi Trading Firm, and our affiliates, partners, officers, employees, agents, contractors, service providers, suppliers, and licensors from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.
Section 18 - Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.
Such determination shall not affect the validity and enforceability of any remaining provisions.
Section 19 - Termination
These Terms are effective unless and until terminated by either you or us.
You may terminate these Terms at any time by ceasing to use our website and services.
If we determine or suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and may deny you access to our services.
The obligations and liabilities incurred before the termination date shall survive the termination of this agreement.
Section 20 - Entire Agreement
These Terms of Service and any policies or operating rules posted by us on this website constitute the entire agreement and understanding between you and us and govern your use of the website and services.
These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.
Any failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Section 21 - Governing Law
These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with applicable laws.
To the extent permitted by law, disputes shall first be addressed by contacting us at support@aldenhall.com so that we may attempt to resolve the matter informally.
Section 22 - Changes to Terms of Service
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website.
It is your responsibility to check this page periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
Section 23 - Contact Information
Questions about these Terms of Service should be sent to us at support@aldenhall.com.
Aldenhall
Customer Support: support@aldenhall.com
Aldenhall is operated by Guanshanhu District Sanxi Trading Firm.
Registered Business Address:
Room 129, 4th Floor, Unit B, Building 4, Southwest International Trade City, Binyang Subdistrict, Guanshanhu District, Guiyang, Guizhou, China
U.S. Fulfillment Warehouse:
8 Industrial Dr, Hudson, NH 03051, USA
The U.S. fulfillment warehouse is used for logistics, fulfillment, and approved returns only. It is not a retail storefront and does not accept walk-in visits or in-person returns without prior authorization.