Shipping policy
Thank you for shopping with Aldenhall. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping fees, and what to do if your package is delayed or missing.
1. Where Do You Ship?
Aldenhall currently ships to the contiguous United States only.
At this time, we do not ship to Alaska, Hawaii, Puerto Rico, Guam, APO/FPO addresses, or P.O. Boxes.
Orders are processed through our logistics and fulfillment network, including our U.S. fulfillment warehouse:
8 Industrial Dr, Hudson, NH 03051, USA
Please note that this warehouse is used for order fulfillment and logistics handling only. It is not a retail storefront and does not accept walk-in visits, in-person pickup, or product returns without prior approval.
2. How Much Does Shipping Cost?
Aldenhall offers free standard shipping on eligible orders within the contiguous United States unless otherwise stated at checkout.
If a shipping fee applies to your order, the final shipping cost will be clearly displayed at checkout before you complete your purchase.
All taxes, duties, and shipping fees, if applicable, are calculated and displayed at the final checkout stage, ensuring no hidden costs for our customers.
3. How Long Will It Take to Receive My Order?
Total delivery time = order processing time + shipping transit time.
Estimated order processing time: 2–5 business days
Estimated shipping transit time: 3–5 business days
Estimated total delivery time: 5–10 business days
Business days do not include weekends or public holidays.
Processing time may vary slightly during peak seasons, promotional periods, or when an order contains specialty dice, gemstone dice, metal dice, or items that require additional quality inspection before shipment.
4. Where Will My Order Ship From?
Aldenhall orders are handled through our logistics and fulfillment network, including our U.S. fulfillment warehouse in Hudson, New Hampshire.
The shipping carrier and fulfillment route may vary depending on product availability, order volume, destination, and warehouse processing conditions. Regardless of the fulfillment route used, the estimated delivery time shown on the product page, checkout page, or order confirmation will apply to your order.
If there is any significant delay or delivery issue with your order, please contact us at support@aldenhall.com and we will assist you with the next steps.
5. How Can I Track My Order?
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
You can track your order here:
https://aldenhall.com/apps/17TRACK
Please allow 24–72 hours for tracking updates to appear after the carrier receives the package. If your tracking number does not update immediately, it may mean the package is still being scanned into the carrier system.
6. What Should I Do If My Package Is Delayed?
If your order has not arrived within the estimated delivery window, please contact us at support@aldenhall.com with your order number.
We will help review the tracking information and contact the carrier or fulfillment partner when necessary.
While most orders arrive within the estimated delivery window, delays may occasionally occur due to severe weather, carrier disruptions, high shipping volume, public holidays, address issues, or other unexpected logistical events.
7. What If My Package Is Marked Delivered but I Did Not Receive It?
If your tracking information shows that the package was delivered but you have not received it, please check the following first:
- Your mailbox, porch, front desk, mailroom, or parcel locker
- Nearby entrances or side doors
- Family members, neighbors, roommates, or building staff
- Any delivery notice left by the carrier
If you still cannot locate the package, please contact us at support@aldenhall.com within 48 hours of the marked delivery time. We will assist you with the next steps.
8. What If My Package Is Lost in Transit?
If a package is confirmed lost in transit by the carrier, Aldenhall will offer a replacement or refund according to the situation.
Please contact us at support@aldenhall.com with your order number and tracking information so we can investigate the issue.
9. Can I Change My Shipping Address After Placing an Order?
If you need to update your shipping address, please contact us as soon as possible at support@aldenhall.com.
We will do our best to update the address before the order ships. However, once an order has been processed, packed, or handed over to the carrier, we may not be able to change the shipping address.
Please make sure your shipping address is complete and accurate before placing your order. Aldenhall is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
10. Contact Us
If you have any questions about shipping or delivery, please contact us:
Aldenhall
Customer Support: support@aldenhall.com
Aldenhall is operated by Guanshanhu District Sanxi Trading Firm.
Registered Business Address:
Room 129, 4th Floor, Unit B, Building 4, Southwest International Trade City, Binyang Subdistrict, Guanshanhu District, Guiyang, Guizhou, China
U.S. Fulfillment Warehouse:
8 Industrial Dr, Hudson, NH 03051, USA