Payment Information

Thank you for shopping with Aldenhall. This Payment Information page explains our accepted payment methods, pricing currency, payment security, checkout transparency, and what to do if you experience a payment issue.

1. Pricing and Currency

All prices on Aldenhall are listed in U.S. dollars (USD), unless otherwise stated on the website or at checkout.

We guarantee clear and transparent pricing. All applicable taxes, discounts, shipping fees, and order charges are calculated and displayed at checkout before you complete your purchase. There are no hidden costs after purchase.

Prices may change from time to time due to promotions, product availability, material costs, or website updates. The price shown at checkout at the time of purchase is the final price for your order.

2. Accepted Payment Methods

Aldenhall currently accepts major secure payment methods available at checkout, including:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Apple Pay

  • Google Pay

  • PayPal Wallet

Available payment options may vary depending on your device, browser, location, and checkout settings.

Only one payment method may be used per transaction unless otherwise supported at checkout.

Please make sure the payment methods listed on this page match the payment icons displayed in the website footer and checkout area.

3. Payment Security

Aldenhall does not directly store your full credit card or debit card information.

Payments are processed through secure third-party payment providers, including Shopify-supported payment services and PayPal where available. Payment information is encrypted and processed according to the security standards and privacy policies of the applicable payment provider.

Our website uses SSL encryption to help protect data transmitted during checkout. Payment gateways used on our website are PCI-DSS compliant, helping ensure that payment information is handled according to recognized payment card industry security standards.

Please do not send full card numbers, security codes, PayPal login information, or other sensitive payment details by email.

4. Payment Authorization

By placing an order on Aldenhall, you confirm that the payment method used belongs to you or that you are authorized to use it.

You authorize Aldenhall and its payment processors to charge the full order amount shown at checkout, including product price, applicable taxes, shipping fees if any, discounts, and any selected services or add-ons.

Orders are not confirmed until payment has been successfully authorized.

5. Payment Issues or Declined Transactions

If your payment is declined or cannot be processed, please try the following:

  • Confirm that your card number, expiration date, security code, and billing address are correct

  • Make sure your card has sufficient available funds or credit

  • Contact your bank, card issuer, PayPal, or payment provider to authorize the transaction

  • Try a different accepted payment method

  • Try checking out again after a few minutes

If the issue continues, please contact us at support@aldenhall.com with a brief description of the problem. Please do not include full card numbers or sensitive payment details in your message.

6. Payment Confirmation

After your payment is successfully completed, you will receive an order confirmation email.

If you do not receive an order confirmation email, please check your spam or promotions folder. You may also contact us at support@aldenhall.com with the email address used at checkout.

7. Refunds

Approved refunds are issued to the original payment method used for the order.

For approved returns, once the returned item is received, we will inspect it within 1–2 business days. If the return is approved after inspection, the refund will be issued to your original payment method.

Most approved refunds are completed within 5–10 business days after the inspection is approved. This timeframe includes processing time by your bank, credit card company, or payment provider.

For more details, please review our Return & Refund Policy.

8. Contact Us

If you have any questions about payment methods, billing, order confirmation, or checkout issues, please contact us:

Aldenhall
Customer Support: support@aldenhall.com

Aldenhall is operated by Guanshanhu District Sanxi Trading Firm.

Registered Business Address:
Room 129, 4th Floor, Unit B, Building 4, Southwest International Trade City, Binyang Subdistrict, Guanshanhu District, Guiyang, Guizhou, China

Our website is operated from China, while we utilize a U.S.-based logistics partner to ensure efficient delivery and return processing for our U.S. customers.

U.S. Logistics and Fulfillment Location:
8 Industrial Dr, Hudson, NH 03051, USA