Contact information
Thank you for visiting Aldenhall. If you have any questions about your order, shipping, returns, product details, or general support, please contact us by email.
Customer Support
Email: support@aldenhall.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8）
Typical Response Time: Within 1–2 business days
Please include your order number when contacting us about an existing order so we can assist you more efficiently.
Business Information
Website Name: Aldenhall
Business Operator: Guanshanhu District Sanxi Trading Firm
Registered Business Address:
Room 129, 4th Floor, Unit B, Building 4, Southwest International Trade City, Binyang Subdistrict, Guanshanhu District, Guiyang, Guizhou, China
U.S. Fulfillment Warehouse
8 Industrial Dr, Hudson, NH 03051, USA
Our U.S. fulfillment warehouse is used for order fulfillment, logistics handling, and approved returns only. It is not a retail storefront and does not accept walk-in visits, in-person pickup, or in-person returns without prior authorization.
Need Help With an Order?
For order-related questions, please email us at support@aldenhall.com and include:
-
Your order number
-
The email address used for the order
-
A brief description of your question or issue
-
Photos or videos if the issue involves a damaged, defective, or incorrect item
Track Your Order
You can track your order here:
https://aldenhall.com/apps/17TRACK
Please allow 24–72 hours for tracking updates to appear after your package has been handed over to the carrier.
Returns and Refunds
Returns must be approved before being shipped back. Please contact us at support@aldenhall.com before sending any return package.
Approved refunds will be issued to your original payment method within 5–10 business days after inspection. Please note that your bank or payment provider may need additional time to post the refund to your account.