Privacy policy

Last updated: June 15, 2026

This Privacy Policy describes how Aldenhall, operated by Guanshanhu District Sanxi Trading Firm, collects, uses, discloses, transfers, and protects your personal information when you visit aldenhall.com, use our services, make a purchase, contact us, or otherwise interact with our website.

For purposes of this Privacy Policy, “Aldenhall,” “we,” “us,” and “our” refer to Aldenhall and Guanshanhu District Sanxi Trading Firm. “You” and “your” refer to customers, website visitors, and other individuals who interact with our website or services.

Please read this Privacy Policy carefully.

1. Business Information

Aldenhall is an online dice store specializing in dice sets, polyhedral dice, gemstone dice, resin dice, metal dice, and collectible dice accessories.

Business Operator: Guanshanhu District Sanxi Trading Firm
Customer Support Email: support@aldenhall.com

Registered Business Address:
Room 129, 4th Floor, Unit B, Building 4, Southwest International Trade City, Binyang Subdistrict, Guanshanhu District, Guiyang, Guizhou, China

Our website is operated from China, while we utilize a U.S.-based logistics partner to ensure efficient delivery and return processing for our U.S. customers.

U.S. Logistics and Fulfillment Location:
8 Industrial Dr, Hudson, NH 03051, USA

This U.S. location is used for logistics handling, order fulfillment, and approved return processing only. It is not a retail storefront and does not accept walk-in visits, in-person pickup, or in-person returns without prior authorization.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, operational needs, or website functionality.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Your continued use of our website after any changes means that you accept the updated Privacy Policy.

3. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

We may collect personal information that you provide to us, including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Account login information, if you create an account

  • Customer support messages and related information

  • Return, refund, or exchange request details

You may choose not to provide certain information, but this may limit your ability to place orders, receive customer support, or use certain website features.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website

  • Time and date of visit

  • Interaction with our website

  • Cookie and similar tracking data

We may collect this information through cookies, pixels, tags, log files, and similar technologies.

Information from Third Parties

We may receive information from third-party service providers that help us operate our website, process payments, fulfill orders, prevent fraud, provide analytics, or deliver marketing services.

These third parties may include:

  • Shopify and related ecommerce service providers

  • Payment processors

  • Shipping and fulfillment partners

  • Customer service tools

  • Analytics providers

  • Advertising and marketing partners

  • Fraud prevention and security service providers

4. How We Use Your Personal Information

We use your personal information for the following purposes:

To Process and Fulfill Orders

We use your information to:

  • Process payments

  • Confirm orders

  • Arrange shipping and delivery

  • Provide tracking information

  • Manage returns, refunds, and exchanges

  • Communicate with you about your order

To Provide Customer Support

We use your information to respond to questions, resolve delivery issues, review damaged or incorrect item claims, process return requests, and improve your shopping experience.

To Improve Our Website and Services

We may use browsing and usage data to understand how visitors use our website, improve website performance, fix errors, develop better product pages, and improve our services.

To Send Marketing Communications

If you subscribe to our emails or otherwise agree to receive marketing communications, we may use your email address to send product updates, promotions, or store news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

To Protect Our Business and Customers

We may use personal information to detect, prevent, and investigate fraud, unauthorized transactions, security incidents, policy violations, or other harmful activity.

To Comply with Legal Obligations

We may use and retain information where required to comply with applicable laws, tax obligations, accounting requirements, legal requests, dispute resolution, or enforcement of our policies.

5. How We Share Personal Information

We may share personal information with third parties only as needed to operate our business, provide our services, comply with legal obligations, or protect our rights.

We may share information with:

  • Ecommerce platform providers, including Shopify

  • Payment processors

  • Shipping carriers and fulfillment partners

  • Customer support service providers

  • Email and marketing service providers

  • Analytics and advertising partners

  • Fraud prevention and security service providers

  • Professional advisors, including legal, tax, or accounting advisors

  • Government authorities or law enforcement when required by law

We do not sell your personal information for money.

6. Payment Information

Aldenhall does not directly store your full credit card or debit card information.

Payments are processed through secure third-party payment processors. These providers collect and process your payment information according to their own privacy and security policies.

All payment gateways used on our website are PCI-DSS compliant, helping ensure that payment information is processed according to recognized payment card industry security standards.

7. Cookies and Tracking Technologies

Like many ecommerce websites, Aldenhall uses cookies and similar technologies to operate and improve our website.

Cookies may be used to:

  • Keep items in your shopping cart

  • Remember your preferences

  • Help you log in to your account

  • Analyze website traffic and performance

  • Improve website functionality

  • Support advertising and marketing activities

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features, including cart functionality, checkout, account login, and personalized settings.

For information about cookies used by Shopify-powered stores, you may review Shopify’s cookie policy on Shopify’s official website.

8. Advertising and Analytics

We may use third-party analytics and advertising tools to understand website traffic, measure marketing performance, and show relevant advertisements.

These third parties may use cookies, pixels, or similar technologies to collect information about your interactions with our website and other websites.

You may be able to manage your advertising preferences through your browser settings, device settings, or third-party advertising opt-out tools.

9. User-Generated Content

If you submit product reviews, photos, comments, or other user-generated content to our website, that content may be publicly visible.

Please do not submit personal information in public reviews or comments that you do not want others to see.

We are not responsible for how other users or third parties may view, use, or share information that you voluntarily make public.

10. Third-Party Links

Our website may contain links to third-party websites, apps, payment providers, tracking tools, or social media platforms.

We are not responsible for the privacy practices, security, content, or accuracy of third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

11. Data Security

We use reasonable administrative, technical, and organizational measures to help protect your personal information.

Our website uses SSL encryption to help protect data transmitted between your browser and our website. Payment information is processed through secure third-party payment gateways that are PCI-DSS compliant.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of your personal information.

Please avoid sending sensitive or confidential information to us through unsecured channels.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our policies.

The length of time we retain information may vary depending on the type of information and the reason it was collected.

13. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us at support@aldenhall.com and we will take appropriate steps to delete the information.

14. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.

You may have the following rights:

Request Type Description
Access Request a copy of certain personal information we hold about you
Correction Request correction of inaccurate personal information
Deletion Request deletion of certain personal information, subject to legal or business record requirements
Opt-Out Request that we limit certain marketing communications where applicable
Unsubscribe Opt out of promotional emails by using the unsubscribe link in our emails

To submit a privacy request, please contact us at support@aldenhall.com.

We may need to verify your identity before processing certain privacy requests. We will not discriminate against you for exercising your privacy rights.

15. International Users and Data Transfers

Aldenhall is operated by Guanshanhu District Sanxi Trading Firm, located in China. Our website is operated from China, while we utilize a U.S.-based logistics partner to support delivery and approved return processing for U.S. customers.

If you access our website from outside your country of residence, your personal information may be transferred to, stored in, or processed in countries other than where you live, including China and the United States.

When personal information is transferred internationally, we take reasonable steps to protect that information in accordance with this Privacy Policy and applicable privacy laws. Where required by law, including where GDPR or similar data protection requirements apply, we rely on appropriate safeguards for international data transfers, such as contractual, technical, and organizational measures designed to protect your personal information.

By using our website or placing an order, you understand that your information may be processed in accordance with this Privacy Policy.

16. Do Not Track

Some browsers may send “Do Not Track” signals. Because there is no consistent industry standard for responding to such signals, our website may not respond to all “Do Not Track” requests.

You can manage cookies and tracking preferences through your browser or device settings.

17. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Aldenhall
Customer Support: support@aldenhall.com

Aldenhall is operated by Guanshanhu District Sanxi Trading Firm.

Registered Business Address:
Room 129, 4th Floor, Unit B, Building 4, Southwest International Trade City, Binyang Subdistrict, Guanshanhu District, Guiyang, Guizhou, China

Our website is operated from China, while we utilize a U.S.-based logistics partner to ensure efficient delivery and return processing for our U.S. customers.

U.S. Logistics and Fulfillment Location:
8 Industrial Dr, Hudson, NH 03051, USA

For the purpose of applicable privacy laws, Guanshanhu District Sanxi Trading Firm is the data controller of personal information collected through Aldenhall, unless otherwise stated.